Shipping & Returns

We ship worldwide with the following options:

Orders placed before 2 PM PST on business days typically ship the same day.

Your audio equipment deserves the best protection:

• Custom foam inserts for delicate components
• Anti-static protection for sensitive electronics
• Reinforced boxes for heavy items
• Insurance included on orders over $500
• Signature confirmation for high-value items

60-Day Return Window: Return most items within 60 days of delivery for a full refund.

Condition Requirements:

• Original condition with all accessories and packaging
• No signs of damage or excessive wear
• Include all documentation and cables

Restocking fee: $15 for items under $200, $25 for items $200+

In-Ear Monitors & Earphones:

For hygiene reasons, IEMs and earphones cannot be returned once opened unless defective.

Custom Products:

Custom cables and personalized items are final sale unless defective.

Open-Box Items:

Demo and open-box items have a 30-day return window and different policies.

1. Contact us at returns@soniclab.store or call (555) 123-4567
2. Provide order number and reason for return
3. Receive return authorization (RMA) number
4. Package item securely with RMA number visible
5. Ship using provided prepaid label (US returns)
6. Refund processed within 3-5 business days after inspection

International customers pay return shipping unless item is defective.

Need a different model or color? We make exchanges easy:

• Contact us before shipping your return
• We'll hold your preferred replacement item
• Fast-track processing for exchanges
• Pay only the difference if upgrading

Subject to availability and same return policy conditions.

All products include manufacturer warranty:

• We handle all warranty claims and repairs
• Fast processing and communication
• Loaner units available for extended repairs
• Direct manufacturer relationships for quick resolution